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IfG in the news

The personal element in public business is crucial

David Walker summarises the challenge for armchair auditors following the release of Whitehall Monitor 2013 report.

David Walker highlights the importance of personal interaction in public service delivery in this piece considering the findings of the IfG's Whitehall Monitor 2013 report and a recent paper by Policy Exchange, focussing on digitising government.

Publisher
The Guardian

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